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Privacy Policy

If you have questions or concerns regarding this statement, you should first contact us via Customer Service e-mail or by calling 1-845-343-0688. If you prefer to write us our postal address is below.

ECS Auto Stores, Inc.
660 Route 17M
Middletown , NY 10940
E-mail Customer Service

Welcome to the ECS Auto Stores Online Store. In order to make you feel comfortable and secure in our online store, ECS Auto Stores has taken numerous precautions to guard your security while making purchases online. Our goal is to make you feel as comfortable shopping here as you would from our retail store.

 

Privacy

What personally identifiable information is being collected?
When you visit the ECS Auto Stores Web site, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site, during which you will be asked for your name, shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information.

 

How is the information being used?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.

 

With whom do we share your information?
We may transmit your personal information to service providers who assist us in processing orders, ship products to you, process your payment information, send you catalogs, and send you e-mails and newsletters.

 

How do I access, update, or delete my personally identifiable information?
For security reasons some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. Unfortunately, due to various legal and record-keeping requirements, we may be required to maintain records about your purchases or other activities on this website.

 

What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

 

What are cookies and how do we use them?
A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. ECS Auto Stores uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience.

ECS Auto Stores also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time. Once the user’s session has expired, all cookies are deleted for security reasons and the user must re-enter any items they wish to purchase. We do not link cookies to Personally Identifiable Information.

If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new products and services or upcoming events. However, we do not share any information with any outside organizations for any purposes.

 

Security

What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
ECS Auto Stores values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from ECS Auto Stores.

 

Secure Ordering Process

Any credit card information you enter on our site is strongly encrypted by industry-standard encryption protocol provided by PayPal called Payflow Pro Gateway. The ECS Auto Stores Web site uses Paypal’s Payflow Pro Gateway to encrypt sensitive data before communicate with secure browsers like Netscape and Internet Explorer. The software encrypts your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer, our server, and e-commerce bank processors.

Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.

If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-877-327-3535. Our fax number for orders is 1-845-344-6180. Or, send your order to:

ECS Auto Stores, Inc.
Attn: Order Processing
660 Route 17M
Middletown, NY 10940

If you have any further question regarding your online security, please contact us at 1-877-327-3535 or e-mail Customer Service.

 

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.